Return & Refund Policy
At Shree Bakey Bihari Ji Foods, customer satisfaction is our priority. We strive to deliver premium quality rice products with care and hygiene. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Returns
Due to the nature of food products, rice products once delivered cannot be returned unless the product received is:
Damaged during transit
Defective or contaminated
Incorrect item delivered
Package tampered with before delivery
Return Request Timeline
Any return or complaint request must be raised within 24-48 hours of receiving the order.
To process your request, please share:
Order Number
Photos of the damaged/wrong product
Brief description of the issue
Refunds
Refunds may be initiated in the following cases:
Product received in damaged condition
Wrong product delivered
Order canceled before dispatch
Product unavailable after payment confirmation
Refund Process
Once your request is reviewed and approved, refunds will be processed within 5-7 business days.
Refund amount will be credited through the original payment method used during purchase.
For Cash on Delivery (if applicable), refunds may be processed via bank transfer.
Non-Refundable Cases
Refunds will not be applicable in cases where:
Product has been opened or used
Return request is made after the allowed timeline
Incorrect delivery address provided by customer
Delay caused due to courier partners or unforeseen circumstances beyond our control
Order Cancellation
Orders can be canceled before dispatch for a full refund.
Once shipped, orders cannot be canceled.
Contact Us
Email: sribankeybiharifoods@gmail.com
Phone: +91 9670956000
Phone: +91 6307130264